Frequently asked questions

If you are happy, we are happy. If you can't find what you're looking for in this section, reach out to us here.

Shipping and delivery

We do not ship worldwide. Only The U.S.A.

The estimated delivery time is between 3-5 business days. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.

All orders are made to order. Each shipment takes between 3-5 business days to produce. 

Free carbon neutral shipping included with every order.

Returns and exchanges

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- Within the first period of 14 days, you must inform us that you want to return your order.  

- After you have informed us, a second period of 14 days start in which you must return your order to kodiakcandlvcompany.com

- You inform us by email provided here: returns@kodiakcandlecompany.com. Provide your email adress you used for your purchase and the order number you recieved up on creating the order.

Yes, the full amount of your order will be refunded.

Returns will be processed approximately 7 to 10 business days after we receive your return.

Yes, you can return your products purchased in the Sale. However we can not refund orders which are placed in the Sale. Instead you will receive a store credit of the same amount as the order value.

Please contact our customer service first with more details. After conformation you can return the item to our warehouse. The item will be checked and when it is covered by our warranty policy a new item will be send back to you free of charge.

The only reason we won't accept a return is if it is contrary our guidelines. If you send something back to us and we cannot credit you for it, we will not return it to back to the sender. If you would like it shipped back, you need to pay for the the shipping costs or it will remain in our returns centre for 90 days before being discarded. Shipping costs will vary based on your location.

Online orders

Please contact our customer care team as soon as possible to change your shipping address. The shipping address can only be changed before the order has been shipped

If you changed your mind about your order, please contact our customer service team as soon as possible. In case your order has not been shipped, we will cancel your order immediatly and your order will be refunded. If your order already has been shipped, unfortunately we can not cancel your order anymore and you have to return your order back to our warehouse.

Yes, typically a sold out item will eventually be back online when resources are available. 

Payment

At the moment we offer the following different payment options:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay

- Google Pay

Only sales tax when applicable.

Customer Care

All the latest information or launches will be communicated via our Instagram and Newsletter. Sign up as a customer, or enter your email address in the bottom section of the site to receive our newsletters.

If you are happy, we are happy. Reach out to us if you have questions, concerns or need help with an order.

Chat with us on Facebook or e-mail us at: info@kodiakcandlecompany.com
Our customer care team is available: 

Mon - Fri: 9:00am - 5:00pm
Sat - Sun: 9:00am - 12:00pm

Chat: Available 24/7

All of our items come with a care label on the bottom, we strongly recommend following these instructions.